Owner & Head Designer
Director of Sales & Marketing
FCM & Design Consultant
susan Marie Richards
Customer Service Manager
Director of Training
This position includes engaging with shoppers and customers, diagnosing their design and home furnishings needs, creating and proposing solutions, presenting product options, answering questions, closing sales, entering data, and accomplishing post-sale follow-up.
Discovering Client’s needs, creating design plans and layouts for the relevant area(s) of their home
Developing new product knowledge and sales skills to maintain current professional standards
Closing sales, assuring proper payment, entering sales orders with accurate information
Confident with working on computer and using technology on a daily basis
Availability to work holidays, evenings, and weekends
Design Consultant Intern
Interns interact with customers thru sales and service utilizing their knowledge of interior design to provide limited design services in partnership with the designer. They assist the Designer and Visual Merchandiser with tasks necessary to drive the business and create a successful customer experience.
Assist the Designer with project development, including attending home calls, preparing space plans, product selection, preparing quotes, offering assistance and hospitality during presentations and assisting clients when their requested Designer is unavailable.
Provides support to visual merchandiser in replenishing merchandise and assists in daily maintenance of floor displays
Stays current on design and color trends to create fashionable design solutions
Enters orders and quotes utilizing the retail point of sale system
Communicate with clients regarding appointments and order status via telephone & email
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